Forum - View topicImproving the Bugs & Technical Tips Forum
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Blood-
 Bargain Hunter Posts: 23833 |
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I wasn't comparing the two. In fact, if the technical support here was as efficient as the moderation, I probably would never have had a complaint in the first place. I feel like I'm in Bizarro World here. Other than ikillchicken, not one person seems to have a problem with the fact that the person responsible for providing "official" responses in the Bug Forum has openly said he simply ignores, without acknowledgment, any enquiry that he can't answer. 
Okay, if I'm posting in an environment were that is considered perfectly fine, there's not much I can say. |
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Zac
ANN Executive Editor
 Posts: 7912 Location: Anime News Network Technodrome |
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I appreciate the nice things you said about the stuff we do that you like. Stuff like that makes my day. But I just wanted to say that I think it's a little strange that you suddenly want the sterile customer-service-phone-call approach from me; I've known you for years now, we've had plenty of arguments, shared jokes, I've had you on the podcast for a fun chat. I feel like I can be candid and honest with you and answer your concerns in the same way I'd talk to you at any other point on the site. Which includes me telling you when I think you're being melodramatic. |
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egoist
 Posts: 7762 |
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Because I would ignore it, too. And do you know what's worse? Ignoring it would weight more in my head.
Giving a shitty response is very easy. If you've read my posts, you should know that! 
Do I have to give you a boobie towel to convince ya or something? mwahah
I'm sure ANN does the best they can do, btw. I'm sorry, but constructive criticism doesn't always work. 
Last edited by egoist on Fri Jan 21, 2011 9:34 pm; edited 1 time in total |
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Blood-
Bargain Hunter Posts: 23833 |
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Ah, Zac, you always know how to make me feel like a heel. Honestly, all I wanted was for somebody to say, "Sorry your question fell through the cracks. We'll try better next time. Now, please accept this hooker as a sign of our sincere contrition."
And yes, I fully acknowledge I would have been better off to word my initial complaint in a more polite and constructive way. |
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egoist
Posts: 7762 |
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In other words, an automatic answer would do it for ya? And here I thought I had enough of it from tech support of them MMORPG crappies.
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Blood-
Bargain Hunter Posts: 23833 |
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Oh, and in my catalogue of things that ANN does right, I'd be very remiss not to mention the Encyclopedia, as well. It pretty much exemplifies my definition of the word indispensable.
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Teriyaki Terrier
 Posts: 5689 |
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It's pretty rare to Tempest, Zac, Dan, Dormcat, Key and Shiroi Hane all post in the same forum, in such a short time frame.
Technical issues can be challenging and some issues tend to take longer than others. But at least there is someone in this site that has the knowledge and willingness to fix said issues. That isn't always the case, unfortunately. |
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ikillchicken
 Posts: 7272 Location: Vancouver |
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Ah...I don't really want to get in the middle of all this but I feel I need to clarify. I wouldn't at all say I 'have a problem' with it. I don't really think ANN is in any way obligated to provide assistance to every individual problem a user may encounter. I just wanted to mention that personally, I'd find an unhelpful response more helpful than no response at all. Hence, assuming he's going to the trouble of reading people's answers anyway, I would encourage him to go ahead and respond even if it's not anything substantial. |
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dormcat
Encyclopedia Editor
 Posts: 9902 Location: New Taipei City, Taiwan, ROC |
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I said there's a glitch or something goes wrong and we're working on it; do I have to tell you every single action I've done behind the curtain? I've already told Shiroi Hane to write down a brief personal profile ASAP just like everyone else but I haven't seen it yet. On the other hand, I also updated mine yesterday but it just didn't show the changes, even after multiple edits and saves. Therefore I'm not sure if he has written the profile already but the system just can't display it properly. As for the problem of his "Baka Ranger" title between the screen name and the avatar: it is a unique problem that never happened before: Shiroi Hane was the first staff member who got drafted after becoming a subscriber. He made several attempts to fix it with no success yet. We can only wait for Dan but this is not a crucial problem (until yesterday) so we never bothered to push him for it.
I always believe that it is more rewarding and inspirational when one gets hinted to a path to the answer rather than being told the answer directly i.e. a fishing pole is better than a fish. It's not like if you don't get the answer (i.e. the "fish" in this case) you'd die from starvation. Since you've wanted it so badly I'll give you examples here and here. The best way would be performing an ego search with Shiroi Hane's name, specify the Encyclopedia forum, and display results as posts with all available characters.
Same here. And you misspelled His name.
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Blood-
Bargain Hunter Posts: 23833 |
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Let me give you a hint: when dealing with an already cheesed off customer*, spreading a bread crumb trail to information is a really dumb idea. Just give the facts quickly and concisely. I assure you that approach will be vastly more appreciated and useful.
*You may not view posters as customers. We are. If we didn't visit this site, ANN would derive no income from its advertising banners, and it would have nobody to sell premium or simulcasting content to. |
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